Refund and Cancellation Policy

At Wolf Clap, customer satisfaction is our top priority. We strive to provide high-quality home services with professionalism and care. To ensure transparency and fairness, we have established the following Refund and Cancellation Policy:

Cancellation Policy

1. Cancellation by Customer

   • Customers can cancel their booked service up to 24 hours prior to the scheduled service time without any charges.
   • Cancellations made within 24 hours of the scheduled service time will incur a cancellation fee of 20% of the service cost.
   • For same-day service bookings, cancellations are non-refundable once the booking is confirmed.

2. Cancellation by Wolf Clap

   • In rare cases, if Wolf Clap cancels the service due to unforeseen circumstances (e.g., unavailability of service professionals), a full refund will be provided. Alternatively, customers can reschedule the service at no extra cost.

Refund Policy

1. Eligibility for Refunds

   • Refunds will be processed if:
     • The service provided was not completed as per the agreed terms.
     • The service was canceled by the customer at least 24 hours prior to the scheduled time.
     • A valid complaint is raised within 24 hours of service completion, and it is verified by our quality assurance team.

2. Non-Refundable Cases

   • Refunds will not be provided in the following cases:
     • If the service was completed as per the customer’s instructions.
     • If the customer refuses to allow the service to be carried out at the scheduled time without valid reason.
     • If the issue arises due to pre-existing conditions or faulty appliances beyond repair.

3. Refund Process

   • Refunds, if approved, will be initiated within 7-10 business days from the date of approval.
   • Refunds will be credited back to the original mode of payment (e.g., bank account, card, UPI).

Rescheduling Policy

• Customers can reschedule their services free of charge if the request is made at least 24 hours prior to the scheduled time.
• Rescheduling within 24 hours of the service time will incur a rescheduling fee of ₹100.

For any refund or cancellation requests, please contact our support team at:
Phone: +91 9653140138
Email: info@wolfclap.com

We are committed to addressing your concerns and providing the best service experience possible.

Last Updated: January 1, 2024
Wolf Clap reserves the right to amend this policy at any time without prior notice.